Questions, asked and answered

Choose from a flexible rolling monthly plan or a 3, 6 or 12-month plan with lower monthly prices. Plans are billed every 28 days for injections and every 30 days for tablets.

No two people are the same, so we’ve built plans with that in mind. Our 3, 6 or 12-month plans have lower monthly prices and include the same care. If you’d rather keep things flexible while you get started, our rolling monthly plan has no long-term commitment.

We put your health first. If your blood test shows the plan isn’t suitable for you, we explain why and refund your first payment in full. The terms set out when a refund applies.

If you’re on our rolling monthly plan, you can cancel with at least 5 days’ notice before your next payment date. On a 3, 6 or 12-month plan, cancelling early carries a termination fee unless your clinician advises stopping; the exact fee is shown before you confirm. Full details are on our terms and conditions.

Everything you need is in one place. That includes a needle-free blood test every 6 months, starting from day one, to track your metabolic markers, clinical support for side effects and questions, in-app progress tracking, nutrition guidance, diet and exercise advice, and help from clinicians as your body changes throughout your plan.

Your at-home blood test shows your clinician the markers that matter for your plan, so decisions are made on your results, and lets you track changes over time, from cardiovascular to liver markers. NICE recommends identifying the health conditions linked to weight at the start and reviewing regularly during treatment; that is what the baseline test and the retest every 6 months are for. [1]

No needles, no finger pricks and no clinic visit. We use a needle-free blood collection method you can complete at home in minutes. Your kit is included in your plan, along with everything you need, plus step-by-step support from our team if you have any questions.

Your test covers key health markers including blood sugar (HbA1c), cardiovascular health, liver function and thyroid function. It’s a focused metabolic health check built into your plan.

The Tasso+ device is a clinically validated capillary blood collection method. In a 2026 study of 105 people, HbA1c and cholesterol results from posted Tasso+ samples closely matched venous blood draws. [2]

Yes. Your health check, worth £100, is included at no extra cost: a baseline test at the start and a retest every 6 months.

No. The device uses a small lancet and gentle vacuum suction rather than a needle draw, and collects less than a teaspoon of blood.

It’s common: 99% of members find at least one out-of-range result on their first test. Your clinician reads every result in context and builds your plan around what they see; one out-of-range marker is rarely a reason for concern on its own.

Results are typically ready within 48 hours of your sample reaching the lab.

A baseline test before any plan begins, then a retest every 6 months, so your clinical team can track how your health is changing.

Yes, in most cases. List any medication you take in the eligibility check and a clinician will review it before any plan begins.

Keep taking your current treatment as prescribed. A clinician reviews your health information and your current treatment first, and your HeMed plan is confirmed before anything changes.

Your clinician reviews where you are, including your current treatment, and builds your plan from there. What suits you is a clinical decision, made on your results.

Yes. Your baseline test is included in your plan and gives your clinician current results to work from; a retest every 6 months then shows what’s changing.

That’s between you and your current provider: check your notice period with them. Whatever the timing, don’t stop treatment before your clinician confirms your HeMed plan.

The same plan every member gets: your blood tests, clinical support for side effects and questions, in-app progress tracking, nutrition guidance and delivery, in one monthly price.